Customer Relations Process

If you are having a problem or concern about your mortgage
Tell ResMor about your problem or concern in the way that is most convenient for you. You may contact us by phone, fax, mail or email, as follows:

Toll Free Phone:                   1-866-333-7030
Toll Free Fax:                        1-866-333-5045
Email:                                     talktous@resmor.com
Mail:                                        ResMor Trust Company
                                                 400, 555 4th Avenue SW
                                                Calgary, AB T2P 3E7

If the customer service representative is unable to resolve your problem or your concern, they may refer you to their Department Manager for further assistance.

If your problem or concern continues to remain unresolved, you may contact the ResMor Ombudsman at the Toll Free Phone & Fax numbers shown above. You may also contact the Ombudsman at the mailing address shown above.

Concerns relating to matters of privacy should be referred the ResMor Privacy Officer at privacy@resmor.com , the above noted mailing address or by Toll Free phone, 1-866-497-6541.


Financial Consumer Agency of Canada
If you have a complaint regarding a potential violation of a consumer protection law, you may contact the Financial Consumer Agency of Canada (FCAC) in writing at:

6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9

Please note that FCAC does not become involved in matters of business acquisition or compensation and all such requests must follow the process as set out above.