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Customer Service
Our goal is to provide knowledgeable and responsive
service in whichever way is most convenient to you!
We can help you:
- Change your payment
- Find out your account balances
- Make a prepayment
- Convert from an adjustable rate to a fixed rate
- Discuss options for additional funds
- Answer any of your questions
Simply contact us using any of the following methods:
If your problem or concern is remains unresolved after speaking with Customer Service, you may contact ResMor Trust’s
Ombudsman at the mailing address and contact numbers below:
Fax
E-Mail
Mail
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1-866-284-6953
ombudsman@resmor.com
ResMor Trust Company
3250 Bloor St W.
East Tower, Ste 1400
Toronto, ON M8X 2X9
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If still unresolved, you may contact:
Ombudsman for Banking Services and Investments
PO Box 896, Station Adelaide
Toronto, ON M5C 2K3
Toll-free fax: 1-888-422-2865
Web: http://www.obsi.ca Concerns relating to matters of privacy should be referred the ResMor Privacy Officer at privacy@resmor.com , the above noted mailing address or by Toll Free phone, 1-866-497-6541.
Financial Consumer Agency of Canada
If you have a complaint regarding a potential violation
of a consumer protection law, you may contact the Financial Consumer Agency of Canada (FCAC) in writing at:
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, ON K1R 1B9
Please note that FCAC does not become involved in matters
of business acquisition or compensation and all such requests
must follow the process as set out above.
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